Privacy policy

1. Data collection

We collect the following data:

• Identification information: first name, last name
• Contact details: email, address
• Order data
• Browsing data: cookies, IP address

2. Purposes

The data is collected to:

• Process orders
• Manage customer relations
• Improve the user experience
• Send marketing communications, subject to consent

3. Legal basis

The processing is based on:

• Performance of the contract
• Consent, particularly for marketing and cookies
• Legitimate interest, particularly for service improvement

4. Recipients

The data may be shared with:

• Technical service providers: Shopify, payment solutions, logistics providers
• Marketing services

5. Transfer outside the European Union

Some data may be transferred outside the European Union, particularly via Shopify. These transfers are governed in accordance with applicable regulations.

6. Retention period

Data is retained for a limited period, proportionate to the purposes for which it is collected.

7. Cookies

The website uses cookies for:

• Technical operation of the website
• Browsing analysis
• Marketing

Consent is required where necessary.

The website uses the Axeptio consent management solution. The list of cookies is available in the “Cookie management” tab in the website footer.

8. User rights

In accordance with the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to object
• Right to restriction of processing
• Right to data portability

You can exercise your rights via: dpo@maison-close.com

9. Security

We implement technical and organisational measures to protect personal data.

10. Contact

For any questions regarding personal data, you can contact us at: dpo@maison-close.com.