Shipping policy
1. Delivery zones
We deliver to the following areas:
- France
- European Union
- Rest of the world
2. Processing times
Orders are prepared within 1 to 3 business days, excluding weekends and public holidays.
3. Delivery times
Delivery times vary depending on the destination. These times are provided for information purposes only.
4. Delivery fees
Delivery fees are calculated according to the destination and the order amount. They are displayed before the order is confirmed.
| COUNTRY | SHIPPING METHOD | PRICE |
| Albania | Colissimo standard – 5 to 7 days | 14,90€ · free from 300€ |
| Algeria | UPS standard – 5 to 7 days | 24,90€ |
| Andorra | Colissimo home delivery – 3 to 5 business days | 5,90€ · free from 200€ |
| Andorra | Colissimo pick-up point – 3 to 5 business days | 4,90€ · free from 200€ |
| Andorra | UPS express – 24h, orders before 11am | 9,90€ |
| Australia | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Austria | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Austria | UPS express – 24/48h | 14,90€ |
| Belgium | Colissimo home delivery – 3 to 5 business days | 5,90€ · free from 200€ |
| Belgium | Colissimo pick-up point – 3 to 5 business days | 4,90€ · free from 200€ |
| Belgium | UPS express – 24h | 14,90€ |
| Bulgaria | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Canada | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Chile | UPS standard – 5 to 7 days | 24,90€ |
| China | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Colombia | UPS standard – 5 to 7 days | 24,90€ |
| Croatia | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Cyprus | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| Czech Republic | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Denmark | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Denmark | UPS express – 24/48h | 14,90€ |
| Estonia | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Finland | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Finland | UPS express – 24/48h | 14,90€ |
| France | Colissimo home delivery – 2 to 4 business days | 5,90€ · free from 200€ |
| France | Colissimo pick-up point – 2 to 4 business days | 4,90€ · free from 200€ |
| France | UPS express – 24h, orders before 11am | 9,90€ |
| French Guiana | UPS standard – 7 to 10 days | 17,90€ · free from 300€ |
| French Polynesia | UPS standard – 7 to 10 days | 22,90€ · free from 300€ |
| Georgia | Colissimo standard – 5 to 7 days | 14,90€ · free from 300€ |
| Germany | Colissimo home delivery – 3 to 5 business days | 10,90€ · free from 200€ |
| Germany | UPS service point – 3 to 5 business days | 9,90€ · free from 200€ |
| Germany | UPS express – 24/48h | 14,90€ |
| Gibraltar | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| Greece | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| Guadeloupe | UPS standard – 7 to 10 days | 17,90€ · free from 300€ |
| Hong Kong | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Hungary | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Iceland | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| Ireland | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Ireland | UPS express – 24/48h | 14,90€ |
| Israel | UPS standard – 5 to 7 days | 24,90€ |
| Italy | Colissimo home delivery – 3 to 5 business days | 10,90€ · free from 200€ |
| Italy | UPS service point – 3 to 5 business days | 9,90€ · free from 200€ |
| Italy | UPS express – 24/48h | 14,90€ |
| Japan | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Latvia | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Liechtenstein | Colissimo home delivery – 3 to 5 days | 10,90€ · free from 200€ |
| Lithuania | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Luxembourg | Colissimo home delivery – 3 to 5 business days | 5,90€ · free from 200€ |
| Luxembourg | Colissimo pick-up point – 3 to 5 business days | 4,90€ · free from 200€ |
| Luxembourg | UPS express – 24h, orders before 11am | 14,90€ |
| Macao | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Malaysia | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Malta | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| Martinique | UPS standard – 7 to 10 days | 17,90€ · free from 300€ |
| Mayotte | UPS standard – 7 to 10 days | 17,90€ · free from 300€ |
| Mexico | UPS standard – 5 to 7 days | 24,90€ |
| Moldova | Colissimo standard – 5 to 7 days | 14,90€ · free from 300€ |
| Monaco | Colissimo home delivery – 3 to 5 business days | 5,90€ · free from 200€ |
| Monaco | Colissimo pick-up point – 3 to 5 business days | 4,90€ · free from 200€ |
| Monaco | UPS express – 24h, orders before 11am | 9,90€ |
| Morocco | UPS standard – 5 to 7 days | 24,90€ |
| Netherlands | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Netherlands | UPS express – 24/48h | 14,90€ |
| New Caledonia | UPS standard – 7 to 10 days | 22,90€ · free from 300€ |
| New Zealand | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| North Macedonia | Colissimo standard – 5 to 7 days | 14,90€ · free from 300€ |
| Norway | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| Paraguay | UPS standard – 5 to 7 days | 24,90€ |
| Poland | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Portugal | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Portugal | UPS express – 24/48h | 14,90€ |
| Qatar | UPS standard – 5 to 7 days | 24,90€ |
| Réunion | UPS standard – 7 to 10 days | 17,90€ · free from 300€ |
| Romania | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| Saint-Barthélemy | UPS standard – 7 to 10 days | 22,90€ · free from 300€ |
| Saint-Martin | UPS standard – 7 to 10 days | 22,90€ · free from 300€ |
| Saint-Pierre-et-Miquelon | UPS standard – 7 to 10 days | 22,90€ · free from 300€ |
| Serbia | Colissimo standard – 5 to 7 days | 14,90€ · free from 300€ |
| Singapore | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Slovakia | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| Slovenia | Colissimo standard – 4 to 6 days | 14,90€ · free from 300€ |
| South Korea | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Spain | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Spain | UPS express – 24/48h | 14,90€ |
| Sweden | Colissimo standard – 4 to 6 days | 9,90€ · free from 200€ |
| Sweden | UPS express – 24/48h | 14,90€ |
| Switzerland | UPS standard – 3 to 5 days | 11,90€ · free from 200€ |
| Taiwan | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Thailand | UPS standard – 5 to 7 days | 24,90€ · free from 300€ |
| Tunisia | UPS standard – 5 to 7 days | 24,90€ |
| Turkey | UPS standard – 5 to 7 days | 14,90€ · free from 300€ |
| UAE | UPS standard – 5 to 7 days | 24,90€ |
| Ukraine | UPS standard – 5 to 7 days | 14,90€ |
| Uruguay | UPS standard – 5 to 7 days | 24,90€ |
| Wallis-et-Futuna | UPS standard – 7 to 10 days | 22,90€ · free from 300€ |
5. Carriers
Deliveries are handled by partner carriers.
6. Delays
Delivery times may be extended in the event of:
- High activity
- Exceptional circumstances
- Logistical issues
7. Liability
The publisher cannot be held liable in the event of:
- Delay attributable to the carrier
- Force majeure
8. Parcels not received
If a parcel has not been received, the customer must contact Customer Service within a reasonable time.
9. Taxes and customs duties
For deliveries outside the European Union:
- Customs duties or taxes may apply
- They are covered by the brand
10. Our commitments for efficient delivery
Our 3 key factors for efficient delivery:
- Speed: the average delivery time observed is 48 hours after the order has been placed.
- Shipping quality: Maison Close pays particular attention to order processing and delivery quality.
- Security: all orders have a tracking number and are delivered against signature.
By choosing Colissimo, Maison Close selects a responsible delivery partner, Europe’s leading voluntary carbon offsetting operator, committed to reducing its environmental footprint through 3 objectives: measuring, reducing CO2 emissions, particularly by optimising deliveries, and offsetting residual emissions by supporting projects in France and around the world.
Maison Close is therefore committed every day to more environmentally responsible activities and contributes to more responsible consumption.
11. Customer Service
Our Customer Service team is here to help.
For any question regarding the tracking of your order, you can contact our Customer Service team by email at satisfaction@maison-close.com, or via our contact form, Monday to Friday from 9am to 1pm and from 2pm to 5pm.
Please note that orders are not prepared on weekends or public holidays. If you place an order on Friday, your order will be prepared and shipped the following Monday.
* Delivery times are provided for information purposes only.